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 Search and Navigation
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Shopping Basket
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Placing of Orders
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Status of Orders
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| Search and
Navigation |
Searching for products in the Shopping Mall can be carried out in several ways:
navigating in the stores' catalogues, quick search in the stores or Shopping
Mall, and advanced search.
Navigating in the catalogue is done separately in each store. In every store,
on the left-hand side of the screen, there is a list of the main categories in
that store. By clicking on one of the categories, a screen is opened in which
there are products or sub-categories according to choice. When a product has
additional details, such as the summary and/or a picture, it is possible to
receive a product page by clicking on the name of the product.
Quick searching is carried out by using the text box found at the upper portion
of every screen in the Shopping Mall and stores. The search is done by product
name. Quick searching in the Shopping Mall carries out a search in all of the
stores. In comparison, a quick search in a store is carried out only in that
specific store. After receiving the results, a product page can be obtained by
clicking on the product name.
Advanced search is carried out in the Shopping Mall on products in all of the
stores. In order to reach the Advanced Search screen, click on
'Advanced Search' at the upper portion of the Shopping Mall screens.
The search can be carried out in a number of ways: by feeding data to one of
the fields (product name or description, or the lowest and highest price), or
by choosing from a list (category name or store name). It is possible to choose
whether to present product descriptions in the search results. At the finish,
click on the 'Search' button. The results will appear on a new screen.
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| Shopping
Basket |
The shopping basket will appear after every addition to the basket. The
shopping basket can also be reached by clicking on
'Shopping Cart' at the top portion of the screen. The shopping cart
presents the details of products that have been added to the basket. It is
possible to continue to browse the site and return to the shopping basket
later.
In the shopping cart, it is possible to determine the quantities of an order,
for every product. It is also possible to remove a product from the cart, by
means of marking it 'Remove Item.' After carrying out changes (changes in
quantities and/or removal of items), click on the 'Update' button, so that the
changes will be recorded.
When all of the products that you wish to obtain are in the shopping cart,
click on the 'Prepare Order' button. After that, the 'Shpping Address for
Delivery' screen will appear.
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| Placing of
Orders |
| When you are satisfied with the contents of the shopping basket, it is possible
to reach Placing of orders by clicking on the 'Prepare Order' button.
Implementing an order includes 3 steps: |
1.Choosing a Delivery Address
On this screen, a delivery address must be chosen. If an address has not yet
been given to the system, at this stage you will be requested to provide
address details. If there already is a delivery address for the user, choose
the address to which you wish the order to be sent, by clicking on the 'Choose
Address' button.
On this page, changes may be made in the various details of the address which
you have provided to the system, by clicking on the 'Update' button. Similarly,
superfluous addresses may be removed by clicking on the 'Delete' button. It is
also possible to add a new address, by clicking on 'Add New Address' and
filling in the form.
Please note: It is not possible to continue with the order without choosing a
delivery address! |
2.Payment Details
Because payment is made separately in each store, if there are products from
several stores in an order, the order to be carried out should be chosen on the
'Place Orders' screen, by clicking on the 'PlaceOrder' button. The payment
details are carried out separately in each store, and therefore the customer
has to go to the 'Order Payment information' screen for each store. In this
form, the method of shipping has to be chosen. The payment details should be
filled out, including the type of credit card and its number, and then the
'Purchase' button is clicked to implement payment.
3.Order Confirmation
On this screen appear the details of the order that was carried out. At the
same time, a notice will be sent to the customer via electronic mail, with the
details of the order (if an electronic mail address was given when filling out
the forms for registration or delivery address). It is possible to print the
acknowledgement by clicking on 'Print,' or to record the order number. The
order number should be saved, so that the status of the order can be clarified
in the future. If there are other orders to be carried out in other stores, the
next order can be carried out directly by clicking on the 'Process next order'
button, or by returning to the 'Place Orders' screen and repeating Step 3.
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| Status of
Orders |
The 'Status of Orders' screen
is opened for Shopping Mall customers after clicking on the 'Order Status'
button at the top part of the screen. In this screen, all of the customer's
orders are detailed. The date of each order and the hour when the order was
completed, the total cost and the status of the order, are shown.
The status of the order can be:
''Completed' - the ordering and payment procedure has ended; or
'Sent' - the ordered products were sent to the customer.
For each order, the 'Details' button may be clicked, to receive the complete
details of that order.
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