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 Registration and
Changing of Details
Entry into the System
Exit from the System
Password Restoration
Search and Navigation
Shopping Basket
Placing of Orders
Status of Orders
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| Registration
and Changing of Details
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It is possible for a customer to be registered in the Government Shopping Mall,
either through the Shopping Mall itself, or through any one of the stores. In
any case, it is not necessary to be registered more than once. Registration
enables the system to save various details for the customer, such as delivery
address and details of previous orders that were carried out.
In order to be registered in the Shopping Mall, click the
'Register' button on any of the Shopping Mall or store screens. After
the registration form appears, the details should be filled in (all of the
fields marked * should be filled). After the details are filled in, click the
'Registration' button. This completes the registration. The user's name and
password should be saved, in order to enable re-entry to the Shopping Mall in
the future.
Within the framework of the registration, it is possible to choose a Challenge
question that will be used to check the user's identity in the event that the
password is forgotten. It is important that the answer to the question will be
clear and brief, so that it will be easy to repeat it exactly if necessary.
Examples of Challenge questions and answers are:
1. The year of my birth? 1972
2. The city where Grandfather was born? Jerusalem
After the registration is accomplished, a registered customer can make changes
in his registration details. To do so, after entering the system, click the
'Edit' button, and a form for changing details will appear. After
completing the changes, click the 'Update Registration' button, and the details
in the system will be updated.
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| Entry into
the System |
After clicking the
'Logon' button in the upper portion of the screen, a new window will
open, showing a form enabling customers registered in the Shopping Mall to
enter the system. After filling in the user's name and password, click the
'Logon' button, after which, if the details filled in are correct, a screen
will appear authorizing entry. Click the 'Confirm' button. The window will
close and the greeting 'Hello (your name)' will appear at the top of the
screen. After entering into the system, the customer can take various actions,
such as checking the status of his orders and continuing to carry out orders
from his saved shopping basket.
If you are not an existing customer, you must register so that the system will
save a shopping basket and details regarding the status of your orders for you.
If you are not interested in registering, it is possible to continue to browse
and to acquire products in the Shopping Mall.
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| Exit from
the System |
It is possible to exit from the system at any stage, by clicking the 'Logoff'
button at the upper portion of the screen (which appears only when entry to the
system, or registration, has been accomplished). After acknowledging exit, the
shopping basket, personal details, order details, and the like, will not be
presented without re-entry into the system. This possibility is intended mainly
for customers whose computer is also used by others.
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| Password
Restoration |
In case you have forgotten your password, it is possible to use the password
memory mechanism. By clicking the 'Logon' button at the top of the screen, the
Entry to the System window will open. Click on 'Forgot your Password?,' and on
the new screen, fill in the user's name and click the 'Confirm' button. If the
user's name does exist in the system, the challenge question will appear (if it
was entered at the time of registration). The question should be answered as it
was at the time of registration. If the given answer is correct, a new password
that can be used in order to enter into the system will be sent to your
electronic mail address (if it was entered at the time of registration).
After entering the system, the password can be changed, just like all of the
other details, by using the 'Update Registration' form.
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| Search and
Navigation |
Searching for products in the Shopping Mall can be carried out in several ways:
navigating in the stores' catalogues, quick search in the stores or Shopping
Mall, and advanced search.
Navigating in the catalogue is done separately in each store. In every store,
on the left-hand side of the screen, there is a list of the main categories in
that store. By clicking on one of the categories, a screen is opened in which
there are products or sub-categories according to choice. When a product has
additional details, such as the summary and/or a picture, it is possible to
receive a product page by clicking on the name of the product.
Quick searching is carried out by using the text box found at the upper portion
of every screen in the Shopping Mall and stores. The search is done by product
name. Quick searching in the Shopping Mall carries out a search in all of the
stores. In comparison, a quick search in a store is carried out only in that
specific store. After receiving the results, a product page can be obtained by
clicking on the product name.
Advanced search is carried out in the Shopping Mall on products in all of the
stores. In order to reach the Advanced Search screen, click on
'Advanced Search' at the upper portion of the Shopping Mall screens.
The search can be carried out in a number of ways: by feeding data to one of
the fields (product name or description, or the lowest and highest price), or
by choosing from a list (category name or store name). It is possible to choose
whether to present product descriptions in the search results. At the finish,
click on the 'Search' button. The results will appear on a new screen.
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| Shopping
Basket |
The shopping basket will appear after every addition to the basket. The
shopping basket can also be reached by clicking on
'Shopping Cart' at the top portion of the screen. The shopping cart
presents the details of products that have been added to the basket. It is
possible to continue to browse the site and return to the shopping basket
later.
In the shopping cart, it is possible to determine the quantities of an order,
for every product. It is also possible to remove a product from the cart, by
means of marking it 'Remove Item.' After carrying out changes (changes in
quantities and/or removal of items), click on the 'Update' button, so that the
changes will be recorded.
When all of the products that you wish to obtain are in the shopping cart,
click on the 'Prepare Order' button. After that, the 'Shpping Address for
Delivery' screen will appear.
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| Placing of
Orders |
| When you are satisfied with the contents of the shopping basket, it is possible
to reach Placing of orders by clicking on the 'Prepare Order' button.
Implementing an order includes 3 steps: |
1.Choosing a Delivery Address
On this screen, a delivery address must be chosen. If an address has not yet
been given to the system, at this stage you will be requested to provide
address details. If there already is a delivery address for the user, choose
the address to which you wish the order to be sent, by clicking on the 'Choose
Address' button.
On this page, changes may be made in the various details of the address which
you have provided to the system, by clicking on the 'Update' button. Similarly,
superfluous addresses may be removed by clicking on the 'Delete' button. It is
also possible to add a new address, by clicking on 'Add New Address' and
filling in the form.
Please note: It is not possible to continue with the order without choosing a
delivery address! |
2.Payment Details
Because payment is made separately in each store, if there are products from
several stores in an order, the order to be carried out should be chosen on the
'Place Orders' screen, by clicking on the 'PlaceOrder' button. The payment
details are carried out separately in each store, and therefore the customer
has to go to the 'Order Payment information' screen for each store. In this
form, the method of shipping has to be chosen. The payment details should be
filled out, including the type of credit card and its number, and then the
'Purchase' button is clicked to implement payment.
3.Order Confirmation
On this screen appear the details of the order that was carried out. At the
same time, a notice will be sent to the customer via electronic mail, with the
details of the order (if an electronic mail address was given when filling out
the forms for registration or delivery address). It is possible to print the
acknowledgement by clicking on 'Print,' or to record the order number. The
order number should be saved, so that the status of the order can be clarified
in the future. If there are other orders to be carried out in other stores, the
next order can be carried out directly by clicking on the 'Process next order'
button, or by returning to the 'Place Orders' screen and repeating Step 3.
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| Status of
Orders |
The 'Status of Orders' screen
is opened for Shopping Mall customers after clicking on the 'Order Status'
button at the top part of the screen. In this screen, all of the customer's
orders are detailed. The date of each order and the hour when the order was
completed, the total cost and the status of the order, are shown.
The status of the order can be:
''Completed' - the ordering and payment procedure has ended; or
'Sent' - the ordered products were sent to the customer.
For each order, the 'Details' button may be clicked, to receive the complete
details of that order.
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